Back dating deposits
Well, the bank may then be liable to you for damages, like overdraft fees, for instance.
The vast network of branches spread over the entire country with millions of customers, a complex variety of products and services offered, the varied institutional framework – all these add to the enormity and complexity of banking operations in India giving rise to complaints for deficiencies in services.There is a widespread feeling that the customer does not get satisfactory service even after demanding it and there has been a total disenfranchisement of the depositor.There is, therefore, a need to reverse this trend and start a process of empowering the depositor. The Master Circular has been suitably updated by incorporating the instructions issued up to June 30, 2014. Yours faithfully, (Sudarshan Sen) Chief General Manager 1. BC.21//2014-15 July 1, 2014 Ashadha 10, 1936 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Master Circular on Customer Service in Banks Please refer to the Master Circular DBOD No. BC.22//2013-14 dated July 01, 2013 consolidating the important instructions issued by us in the area of customer service up to June 30, 2013. It may be noted that the Master Circular consolidates and updates all the instructions contained in the circulars listed in the Appendix to the Master Circular. Banks are also advised to ensure that copies of the circular are available in all their branches so that the customers can peruse the same.